Why doesn’t the Total Lock user interface pop up when I plug in my Integral AES encrypted USB?

Make sure you have ‘AutoPlay' enabled on your computer. You may need to check with your network administrator as they have disabled this feature on your network. Otherwise, follow the instructions for your operating system:

For XP:
Microsoft has a fix available off their website called AutoPlay Repair Wizard. This can be downloaded from the following link:


For Windows Vista/7:

Click the Start Icon and select "Control Panel"
In Control Panel double-click the "AutoPlay" icon.
Ensure the "Use AutoPlay for all media and devices" check box is checked.

Secondly you can try the following:

Click the Start Icon and type "regedit.exe" and run it.
Locate the following key:
Locate the "AutoRun" registry value in the right pane, and check that the value data for this is set as "1", which is enabled. If it is "0" then double click the key and change the value to "1".


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